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October 3rd, 2008 (07:16 pm)

current mood: happy

Mokkun came back today! And he's gone through brain surgery and is better than ever?!

I received shipping notice late yesterday that he was on his way home, and sure enough, he's now back with me where he belongs. ^_^ The work order is the usual terse (semi)descriptive info, and as expected, the motherboard was replaced as, apparently, was the thermal module. I guess the fan was no longer ramping the way it was supposed to. However, the surprising part was what it was replaced with. The new motherboard is the upgraded board in the current model such that I now have 3GB RAM (vs my user upgraded 2.5GB on the old board) and the graphics chip has been upgraded from the 128MB nVidia 8400G to the 256MB 9300G.

He seems a bit noisier than he used to be, although that might also be me and my almost silent days with Haku. (Haku's fan is extremely quiet.)

The plus to the repair is that a disconcerting flicker when opening/closing the lid is no longer there either. ^_^ The negatives...? Um... his cover's a little dirtier than when he went out, so I'll have to remember to clean his lid. All in all, I'm really happy and impressed. Shipping was completely paid for, and the turnaround time was very short (Tues shipped out~returned Fri) compared to my previous Toshiba repair (3 wks in town). Unfortunately, I've heard that Asus's repair services vary heavily according to where you live. North America is supposed to be excellent while UK sounds like it might be worse than excrement.

No word yet on what's happening with male parental's system. I'll have to corner him sometime this weekend. >.>


Posted by: ArianaTaniyama (arianataniyama)
Posted at: October 4th, 2008 02:35 am (UTC)

Congratulations! I keep looking at the Asus trying to decide if I want to get one. It sounds like the customer service for you kicked butt, so I'm even more interested.

Posted by: Shadow (kagedreams)
Posted at: October 4th, 2008 05:36 am (UTC)

Well, I'll admit, I do like them, and I like my little Mokkun, but the comments I've read about them suggest that they've been dropping in terms of quality over the past year or so. I tend to check out any laptops I'm debating over at Notebookreview.com, both for info about the notebooks I'm looking at as well as for what people have to say about the company in general. That's also where I've heard (okay, read) horror stories about their UK repair service. ^^;

Posted by: Because loving ONE Seki-sama isn't good enough! (sekitx2)
Posted at: October 4th, 2008 05:54 am (UTC)

D'oh, answered other comment before seeing new friend's posts... yeah, nothing lost and Mokkun got a power up.

Posted by: Shadow (kagedreams)
Posted at: October 5th, 2008 02:34 am (UTC)

*laughs* One of the risks when *someone* has multiple journals. ^^;

Posted by: Too cute for evil (ginny_t)
Posted at: October 5th, 2008 12:04 am (UTC)

Yay for fast service! ^_^

Posted by: Shadow (kagedreams)
Posted at: October 5th, 2008 02:35 am (UTC)

Double yay! FSU was laughing at me because I was having problems sitting still for the past few days. ^^;

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